Operations FAQ
Last updated
Last updated
This error occurs when you are trying to sign a transaction for a network which has not yet been added to your Polkadot Vault!
You can use theto find QR codes which will provide your Polkadot Vault Device with the information required to update the chain metadata.
To solve this:
Navigate to the . Note: This should be done on a device which is not your Polkadot Vault Device.
Select the appropriate blockchain that you wish to update the metadata for.
If you are updating a chain for the first time, Select the "Chain Specs" tab at the top of the metadata portal screen.
Using your Polkadot Vault Device Select "Scan".
Scan the Chain Specs QR code with your Polkadot Vault Device.
Review the verifier certificate, and Select "Approve" (Parity Signer Device).
Select the "Metadata" tab at the top of the metadata portal screen.
Using your Polkadot Vault Device Select "Scan".
Scan the Metadata QR code with your v Device. Note: this can take a few minutes to complete.
Review the verifier certificate and Select "Approve" (Polkadot Vault Device).
This error occurs when your Polkadot Vault does not have metadata information about the network that you are trying to use.
You can use the to find QR codes which will provide your Polkadot Vault Device with the information required to update the chain metadata.
Navigate to the . Note: This should be done on a device which is not your Polkadot Vault Device.
Select the appropriate blockchain that you wish to add metadata for.
Select the "Metadata" tab at the top of the metadata portal screen.
Using your Polkadot Vault Device select "Scanner".
Scan the Metadata QR code with your Polkadot Vault Device. Note: this can take a few minutes to complete.
Review the verifier certificate and select "Approve" (Polkadot Vault Device).
This error occurs when your Polkadot Vault has outdated information about the network you are trying to use.
You can use the to find QR codes which will provide your Polkadot Vault Device with the information required to update the chain metadata.
Navigate to the . Note: This should be done on a device which is not your Polkadot Vault Device.
Select the appropriate blockchain that you wish to update the metadata for.
Select the "Metadata" tab at the top of the metadata portal screen.
Using your Polkadot Vault Device Select "Scan".
Scan the Metadata QR code with your Polkadot Vault Device. Note: this can take a few minutes to complete.
Review the verifier certificate and Select "Approve" (Polkadot Vault Device).
This error occurs when your Polkadot Vault doesn’t have a public key associated with the network you’re operating with.
To solve this:
Open the Key Set you’re operating with on the Polkadot Vault Device.
Tap to Plus at the top right corner of the screen
Select the network you’re operating with
Enter the derivation path or make it empty if you don’t use derivation
Tap Done
Confirm that you’ve written down the derivation path and continue
1. Click on the Apple menu and choose System Settings.
2. Choose the Privacy and Security pane.
3. Click Camera.
4. Make sure that the box next to Nova Spektr is checked "on".
5. You may need to restart Nova Spektr for the change to be applied.
